Frequently Asked Questions (FAQ)

1. How long does it take to receive my activation line details?

Credentials and account lines are typically processed and sent automatically within 15 to 30 minutes following payment confirmation. During peak hours, setup emails may take up to 1 hour.

2. Which streaming devices are supported?

Our service is compatible with virtually all modern devices and operating systems, including Amazon Firestick, Smart TVs (Samsung, LG, Android TV), MAG boxes, Windows PC, Mac, iOS devices (iPhone/iPad), and Android phones/tablets.

3. Can I use my subscription line on multiple devices simultaneously?

Standard subscriptions allow one active connection at a time. If you wish to stream on multiple devices at the same time in different rooms, you can request a multi-room option from our support team.

4. What internet speed is recommended for smooth streaming?

To ensure continuous playback without freezing or buffering, we recommend the following stable internet connection speeds:

• Standard Definition (SD): Minimum 8 Mbps
• High Definition (HD / Full HD): Minimum 15 Mbps
• Ultra HD / 4K Channels: Minimum 30 Mbps

5. Why am I experiencing buffering or freezing on certain channels?

Buffering is usually caused by temporary network congestion or ISP throttling. Try these quick troubleshooting steps:

• Restart your home Wi-Fi router and streaming device.
• Use an Ethernet cable instead of Wi-Fi for a stable connection.
• Clear the cache of your player application (e.g., IPTV Smarters, TiviMate).
• Check if your Internet Service Provider (ISP) is restricting traffic during peak hours.

6. What format should I use to connect my device?

We provide credentials in all major standard formats: Xtream Codes API (Server URL, Username, Password), M3U Playlist URL, and Portal MAC address for STB / MAG devices.

7. Are there any hidden fees or automatic recurring charges?

No. All subscriptions are one-time payments for the selected duration (e.g., 1 Month, 3 Months, 12 Months). We do not automatically renew or charge your credit card without your explicit consent.

8. What should I do if my server connection stops working?

First, verify that your internet connection is active. Next, re-check your username and password for typos. If the issue persists, reach out directly to our support team with your order number for immediate assistance.