Refund & Cancellation Policy

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on standard subscription packages. If you experience technical issues that our support team cannot resolve within 7 days of your purchase, you are eligible for a full refund.

Before requesting a refund, we strongly recommend reaching out to our technical support team to assist you with device configuration, app settings, or network optimization.

2. Eligibility Criteria for Refunds

A refund request will be evaluated and approved under the following conditions:

• Unresolved Technical Issues: Persistent service interruption or authentication failure that our technical team is unable to fix within 48 hours of notification.
• Non-Delivery of Credentials: If you did not receive your activation line or account login details within 24 hours of successful payment confirmation.
• Duplicate Charges: In the event of an accidental double charge during checkout, the excess amount will be refunded immediately upon verification.

3. Non-Refundable Circumstances

• ISP Restrictions & Local Network Issues: Buffering or connectivity issues caused by slow internet speed, local ISP throttling, or improper home Wi-Fi setup.
• Incompatible Hardware: Ordering a subscription for a device or application that does not meet the minimum requirements outlined in our Setup Guides.
• Change of Mind: Requests submitted after the 7-day guarantee window due to personal preference or lack of usage.
• Violation of Terms: Accounts suspended due to sharing login line details across multiple unpermitted devices simultaneously.
• Trial Accounts: Free or discounted 24-hour trial passes are non-refundable.

4. How to Submit a Refund Request

To request a refund, please follow these steps to ensure rapid processing:

1. Contact our customer support team via our official email or contact form.
2. Include your Order Number / Transaction ID and the registered email address used during purchase.
3. Provide a clear description of the technical issue faced, including error messages or screenshots if applicable.

5. Refund Processing Time

Once your refund request is reviewed and approved, it will be processed through your original method of payment within 3 to 7 business days. Please note that exact reflection times depend on your bank or credit card issuing financial institution.

6. Contact & Support

If you have any questions regarding our Refund & Cancellation Policy, or if you need assistance troubleshooting your active line, please reach out directly through our support channel.